Refund Policy

1. General Policy#

At Blooms, we offer a Free plan and a 7-day free trial on the Starter plan to allow you to evaluate our Services before making a purchase decision. Therefore, as a general rule, all payments made for subscriptions are non-refundable.

By upgrading to a paid plan, you acknowledge that you have had the opportunity to review the features and compatibility of the Service.

2. EU/UK Right of Withdrawal (Waiver)#

Important Notice for European & UK Consumers:

Under standard consumer protection laws (such as the EU Consumer Rights Directive), consumers typically have a 14-day right of withdrawal. However, this right does not apply to digital content that is provided immediately.

By purchasing a subscription to Blooms, you expressly:

1. Consent to the immediate delivery of the digital content and services.
2. Acknowledge that you lose your right of withdrawal (cooling-off period) once the service has started.

3. Exceptions for Refunds#

While our policy is "No Refunds," we may consider refund requests in the following specific scenarios, at our sole discretion:

• Technical Failure: If the Service is completely unusable due to a technical error on our end, and our support team is unable to resolve the issue within a reasonable timeframe (7 days).
• Billing Errors: If you were charged multiple times for the same billing period or charged after a confirmed cancellation date.
• Fraud: If we determine that the purchase was made fraudulently (e.g., stolen credit card).

We do NOT grant refunds for:

• Change of mind.
• Failure to use the Service (e.g., you subscribed but didn't log in).
• Dissatisfaction with features that functioned as described.
• Removal of features or templates.

4. Refund Process#

To request a refund under the exceptions listed above, please contact us at [email protected] within 7 days of the transaction date. Please include:

• The email address associated with your account.
• The date and amount of the transaction.
• A detailed explanation of the issue (including screenshots if technical).

We will review your request and aim to respond within 5 business days.

5. Cancellation#

You may cancel your subscription at any time via your Account Settings. For full details, see our Cancellation Policy.

• Effect of Cancellation: Your cancellation will take effect at the end of the current billing cycle.
• No Pro-rata: We do not offer pro-rated refunds for unused time in the current billing cycle. You will continue to have access to paid features until your subscription expires.

6. Chargebacks#

If you initiate a chargeback or dispute with your bank instead of contacting our support team, we reserve the right to immediately suspend or terminate your account and revoke access to your websites.

7. Changes to This Policy#

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page.